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Virginia Right! Back Up – Finally!!!! Hostgator SUCKS!!! (Update: On second thought – I’m staying with Hostgator)

Update 4/17/2014 5:00 PM: Earlier this afternoon I received an email at my Blog email account from Ron LaSalvia, the Chief Operating Officer of Endurance International, the parent company of HostGator. It seems that he is a fellow Navy Vet and served in Virginia for quite a few years. I am assuming that he read this post or he would have used the email address I use on the hosting account. He offered a personal apology as well as his cell phone number and offered to discuss the issue if I wanted to do so. I planned to make a decision this afternoon and was as close to 100% as one can get on leaving Host Gator. I even deleted my billing information to prevent any additional billing. I did not call Mr. LaSalvia hoping that, instead, I would receive a response to my open tickets requesting to be fairly credited (by my definition of fair) if they wanted to prevent the 3 year old relationship with Host Gator from ending.

A few minutes ago I was at the point with the new provider of entering my billing information and I had pulled my credit card out of my wallet. It was pretty much a done deal.

And as is my unbreakable habit, I automatically picked up my HTC One phone upon hearing the email tone. And it was a response to my ticket asking for concessions or credits.

It seems that Hostgator is aware of the issues I pointed out as far as declining Tech Support, long wait times for help, and of course the recent lengthy outage. The response offered to honor my request for fair credit and move my server to their new Houston facility in 2-3 weeks when it comes up online. The response assured me that they are hard at work addressing my concerns, and that it is already in the works.

And the response was signed:

Adam Farrar
Chief Executive Officer
HostGator.com

So much for Hostgator not caring about their customers. They have some issues they are working out, but it is unmistakably being addressed from the highest levels. Moving a server is not a fun process and what I really wanted was to have a host that serves my needs and gives a timely response when issues arise.

So I completely retract my “Hostgator SUCKS” comments because you can’t ask for anything more than these gentlemen offered for a single customer with a basic server package. They could afford to lose my business and not feel a blip financially. My one server would not be worth the effort at most companies. Win a few, lose a few.

But when the COO of the parent company and the CEO of Hostgator personally take the time to reach out to a small fish, the ocean doesn’t seem so vast anymore. And there is no way I could move and not give them the opportunity to correct the issues.

So folks, good news. This blog is moving to Houston! Goodbye Utah!

It is good to know that there are still corporations in America that truly care about individuals. Hostgator gets an A+ for dealing with my issue.

Thank you, gentlemen.

 

(Original Post)

Folks, Hostgator SUCKS big time.

I understand outages happen, and as an IT Professional make a living because of that fact.

But my dedicated server and thousands of others located at the Hostgator server facility in Provo Utah have suffered a nearly 24 hour outage.

If there were an earthquake ot other disaster I could understand that. But it wasn’t. Not even a cut fiber optics cable. Just a software issue and a bunch of less than competent technicians who were unable to resolve the issue in a reasonable time.

I had no email, the server was completely off the air and wouldn’t even resolve the DNS requests – because their inside the building backbone was down.

So if I didn’t respond to an email it is probably because I didn’t get it. Or haven’t caught up from the ones that are still waiting to be delivered.

I have been a Hostgator customer for 3 years now and have noticed their technical wait times growing longer and longer. I have requested either a hardware upgrade to the level of the new hosting service I am considering or several months credit.

The server may be up and down as the continue working on it, but if anyone is looking for a hosting service, I no longer recommend Hostgator. A 20 hour outage is no way to run a business.

About Tom White

Tom is a US Navy Veteran, owns an Insurance Agency and is currently an IT Manager for a Virginia Distributor. He has been published in American Thinker, currently writes for the Richmond Examiner as well as Virginia Right! Blog.

Tom lives in Hanover County, Va and is involved in politics at every level and is a Recovering Republican who has finally had enough of the War on Conservatives in progress with the Leadership of the GOP on a National Level.

One Response to “Virginia Right! Back Up – Finally!!!! Hostgator SUCKS!!! (Update: On second thought – I’m staying with Hostgator)”

  1. Joe says:

    Just stumbled across this site, and the blog post. My business has been brought to its knees over the past few weeks, courtesy of Host Gator! My site experienced FIVE outages within one week’s time. This ALONE is unacceptable. To make matters worse, it took their “tech department” (I use those words QUITE loosely) an ADDITIONAL ONE WEEK to provide clarification on why the issues were happening!

    Contradictory statements by service reps, laughingly ridiculous tech support, and to cap it all of, a disgustingly absurd offer to make things right.

    The integrity of my website suffered immensely.

    DO NOT USE HOST GATOR!!!

    P.S. If you can, please contact me with Mr. LaSalvia’s contact information.

    Joe

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    Tom White Says:

    Nothing is more conservative than a republican wanting to get their majority back. And nothing is more liberal than a republican WITH a majority.

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